Reviews
I had been thinking maybe we should replace our carpet–many years old. After Francisco cleaned, it looks like new! He’s a professional, so thorough and hard working. We are delighted with the results and will be return customers. Appreciate the measurements and quote before the work begins.
Had them clean carpets in 3 rooms and stairs. They did a great job! Vacuumed first then cleaned, even vacuumed the stairs. No obnoxious odor but more of a fresh scent. Was dry within a couple hours which was really nice. Got out an older stain too! Definitely recommend.
I appreciated the fact that the office was upfront about the minimum charge and the square footage pricing before making the appointment. Upon arrival, I pointed out what I wanted cleaned and it was measured and a price given before work began–very important to me. The technician was phenomenal! He thinks ahead and is awesome. I had a couple stains that other carpet cleaners said could NOT be removed and no attempt was made to do extra work to remove the spots. However, he did some extra work and all the spots are gone and haven’t come back. Chem-Dry of Santa Cruz is amazing. I am so happy with my cleaning!! The carpets look amazing and dried so quickly. Totally recommend!
All the people I had contact with were quick to respond, very friendly and accommodating. I had to reschedule a couple of times due to illness and they never made me feel like it was a problem. I was very pleased with how my old carpet turned out. It takes quite a beating from my wheelchair use and on top of that my apt had had a septic overflow which leaked out onto my living room rug. The technician took extra time to go around my apt and find all the places that had been affected by the leak. Even in areas I never would have guessed. This was invaluable to me since our bldg is plagued by mold so we were able to treat the damage before it grew into something worse. I’ve already had 3 people over who all said how much fresher it smells and how much brighter my carpet was. You can even feel the difference because he was able to rinse out all the soap residue the other vendors had left behind. They are a bit more expensive but worth every penny. If you live your home and want to keep your carpet around for a long time, I would highly recommend using them. I know I will again in the future. Thank you Chem Dry of Santa Cruz!
Francisco is awesome, doesn’t get any better than this. I’m a customer for all future cleaning. Had 2 couches, 2 chairs and the carpet done. All meticulously done.
Our carpet was a major job with coffee, wine, and cat barf. I knew it was a job that would take time, but he finished relatively quickly. He was neat, took directions and I let him do his job. There are not enough stars for the results. The tech worked on those stains, now it looks so nice. If you have spots and old stains on your carpet, these are the people to call. Everything was perfect! If you have a cat barf, call them! We have 10 stairs that were raggedy too. Now they are like new!
I read the Yelp reviews of Chem-Dry Santa Cruz and decided to give them a try. I’m so glad I did! My area rug looks as beautiful as it did when I bought it 20 years and 4 dogs ago!! Francisco is a professional through and through, and I’ll definitely use Chem-Dry of Santa Cruz again.
We’ve used Chem-Dry of Santa Cruz County for several years for both our home and a rental. They have always been honest, responsible and fairly priced. We’ve recommended them with confidence to our friends and neighbors. The owner Shirley is responsive and Francisco does an outstanding job. We cannot recommend another carpet service more. A+
Our technician (Francisco) called to say he could come earlier than scheduled. He was efficient and thorough and we couldn’t be more pleased with his work on the upholstery and rug.
One-time — on a Saturday! Helped move stuff off of the carpets. Thorough job.
Had two area rugs cleaned and Chem-Dry of Santa Cruz did a beautiful job! Alfred is the new owner, and he is a wonderful person to do business with! Happy, responsive, detail oriented, and does great work. Definitely calling them again when I need my rugs cleaned.
The whole process was easy and great. Our technician Francisco did an amazing job. He did an assessment and gave me the price before cleaning. He only took about 1.5 hours for 3 rooms with VERY dirty carpets in each. I had previously rented a rug doctor/did a stain treatment before hiring this company, and eventually the stains resurfaced. Chem-Dry of Santa Cruz was able to permanently lift them out of the carpet. I felt the price was fair and well worth it. Really happy with the service and the results!
I found Chem Dry on Yelp and checked out their website. I called and spoke to the owner about their process and safety for kids. I go back and forth each time I get the carpet cleaned on what type of cleaning (steam vs dry) is better for my family. I decided after talking to them to give it a try. It is appealing to have it be dry within hours instead of days. The cleaning process is mainly carbonated water. They were able to fit us in a couple days after I called. Francisco, the technician, arrived early and measured the areas to be cleaned and gave me a price. You aren’t obligated until after you are given the price and accept it. The price seemed very reasonable to me so he went ahead and got to to work. He did a great job. He was very thorough and took his time. He was at the house for almost 3 hours and the carpets looked great when he was done. One room had some stains from dog poop and he was able to get those out no problem. The stairs looked amazing! Last time we got the carpets cleaned the stairs still didn’t look that great, but this time they are super clean. I opened all the windows to help the carpets dry and to air out the house.
We’ve been using Chem-Dry of Santa Cruz for over 10 years at our home and our office. It is by far the best, easiest, fastest, cleanest and most non-toxic specialist in the County! Don’t let the name fool you, they only use carbonated water and a series of spinning pads that leaves the carpets clean, soft and practically almost completely dry when they are done! This is such an added plus for anyone who has a busy family life and can’t afford to “wait for the carpets to dry” and cares about non-toxic materials around the family. Long gone are the old days of self-cleaning the carpets with drenching water and dumping the dirty water bin- Agghh! The service has always been top-notch professional; appointments easy, the technician (Francisco) always on time, works fast and efficiently, stains & dirt are gone, and with services and pricing that makes it so affordable. Our carpets are going on 17 years, with multiple dogs and kids though the years, and don’t even look it! We get them cleaned usually 2x a year (Spring & Fall.) Francisco, the technician, has been amazing over the 10 years and it’s so nice to have the consistency of someone I know and trust in my home. I highly recommend this company and service over all else!
Do you read online reviews? We do, and so do most consumers. Our reviews are likely what impacted your decision to work with us. That’s why we’d love it if you would review your experience with us. When you write a review of the services we provided it helps us understand where we can improve as well as how satisfied you were with the results. Thank you!
